Returns & Exchanges

At Lauxora, we believe in looking good and feeling even better about your purchase. To keep our curated collection accessible and high-quality, we have established the following guidelines. By shopping with us, you agree to these terms.

📊 Quick Reference Guide

Scenario	Action	Cost
Cancellation	Within 24 hours of order	Free
Wrong Size Ordered	Exchange within 4 days	₹99
Damaged Item	Replacement within 4 days	Free
Sale Products	No Return/Exchange	N/A

 

💳 The "Style-Credit" Refund Policy
We do not offer cash refunds or reversals to original payment methods (Bank/UPI/Card).

• Refund Method: All approved returns are issued via Lauxora Gift Cards (Store Credit).
• Flexibility: Your Gift Card is valid for 6 Months—giving you plenty of time to find your next favorite outfit!

🕒 Timeline & Cancellations

• The 4-Day Rule: You have 4 days from the moment of delivery to request an exchange or return. After this window, the "closet is closed" for that specific order.
• Order Cancellations: You can change your mind within 24 hours of placing an order. After 24 hours, the order is locked in for processing and cannot be cancelled.

🔄 Size Exchanges & Return Policy

Valid Reasons for Exchange:

• Wrong size
• Wrong item received
• Manufacturing defect
• Product must be unused, unwashed, and in original packaging with all tags attached.
• Products with stains, damage, or signs of wear are not eligible unless received in that condition.
• Exchange Fee: A nominal fee of ₹99 is applicable to cover the logistics of picking up the old item and delivering the new one. Second-time returns are not allowed.
• Co-ord Sets: These are a "package deal." Both the top and bottom must be returned together for an exchange.
• Availability: Exchanges depend on stock. If your size is gone, we will issue a Gift Card instead.
• Exchange/return is not allowed on orders made using Gift Cards.
• Once approved, pickup will be attempted twice. If unsuccessful, we request you to self-ship the item.
• Upon receiving and verifying the product, your exchange will be processed.
• Entire process may take 10–12 working days. Updates will be sent to your registered email.

⚠️ Sale & Discounted Items

• Final Sale: Any item purchased during a Sale, Clearance, or using a specific promotional discount code is not eligible for return or exchange.
• Coupon codes and Gift Card cannot be combined in one order.

📦 Damaged or Incorrect Items

• Cost: 100% Free replacement for damaged goods or wrong items sent.
• Proof: Please email a photo or unboxing video to infolauxora@gmail.com  within 48 hours of delivery.

🚚 Failed Pickups & Self-Shipping

If a pickup fails twice due to courier issues:

• Self-Ship: We may request you to ship the item back to our warehouse.  We’ll compensate you with ₹100 towards your shipping cost.
• Bonus: To thank you for the effort, we will add an extra ₹100 to your Store Credit. 

We truly appreciate your patience and cooperation, and this way, we can ensure your request is processed smoothly and without delays. 💙 

🕊️ Respectful Communication Policy
Our support team is here to be your style allies, not to negotiate. They follow Lauxora policies strictly and are not authorized to make exceptions. We kindly ask for respectful communication; policy disputes or disrespectful language only slow down the process. Let’s keep it professional!

💖 Why These Policies Exist

• Fairness: The same rules apply to everyone in the Lauxora community.
• Sustainability: Reducing "trial-and-error" shipping helps us keep our carbon footprint small.
• Affordability: By charging small logistics fees (₹99), we avoid hiking the prices of our clothing for everyone.
  

Questions? Reach out to us at: infolauxora@gmail.com 🌸